We want you to love your Theragun as much as we do. If there is any reason you are not satisfied with your Theragun, you have 30 days to return it, money-back guaranteed!
1. Returns are accepted within the first 30 days from the date of purchase.
*2. Returns on preorders are accepted within the first 30 days of the date you receive your order.*
3. If you are within your first 30 days, please reach out to our Customer Experience Team via email at Sales@ZepfSurgical.com.
4. Once we receive your email, a member of our team will provide you with a return address, as well as a Return Authorization Form to complete to send back to us. The form MUST be included with your return.
(Please keep in mind; we do not cover shipping cost for the returned unit. We advise that you hold on to your tracking information as we are not responsible for lost packages by the carrier.)
5. Once we receive the return unit to our warehouse, it will take 1 business day to process a refund.
6. Once we issue the refund, it can take 5-7 business days for it to reflect in your bank statement.
If you have any questions or concerns, please do not hesitate to contact us at Sales@ZepfSurgical.com. We’re more than happy to help!